 |
|
"Over the past 2 years Rob
has been a member of my team of Customer Service Managers managing the largest multi-vendor support contract Alcatel-Lucent
operate. Rob has been involved in the whole life-cycle of the project, from service implementation
through to operation. Throughout Rob has demonstrated a mature understanding of the multi-vendor managed services business
and the ability to handle complex and sensitive negotiations with both customers and OEM partners. Rob's eye for detail
and meticulous record keeping has been as considerable asset to the project. Rob has a thorough knowledge of the end-to-end
managed services business and the need to manage outsource partners to drive margin improvement and business development.
Without any hesitation I would recommend Rob for any Customer Services role that requires an in-depth knowledge of the telecommunications
industry and the ability to work complex relationships under pressure.”
Gary Rossell - Lead BT CSM, Alcatel-Lucent "I worked with Rob on a number of projects within Alcatel-Lucent. He was always focused on the customer's requirements while not losing site of the company's interests. His ability to keep an open mind, identify potential business risks, and develop solutions is an asset for any organization. He has a calm, professional manner that makes him a pleasure to work with." Joseph O'Brien - Global Procurement Manager, Alcatel-Lucent "Rob continually investigates alternative strategies to ensure project achievement with the minimum of fuss. Rob’s openness and integrity make him easy to do business with, and his approachability and easy going nature make working with Rob a pleasure.” Ian Millard - Account Manager, TS Technology Services "Rob has always managed his suppliers in an even handed manner. His good humour and professional manner always ensures that he gets the best from everyone. I can recommend him without hesitation.” John Gardner - Key Account Manager, A NOVO “I worked with Rob when providing outsourced services into his managed services programme at Alcatel-Lucent. Rob is a consummate professional who has expertise in delivering industry leading services to his customers. He knows exactly how to provide best performance for his customers whilst managing his suppliers with the utmost respect. I have no hesitation in recommending Rob as someone who is a pleasure to do business with.” Dr Laurence Marcham – Director of Business Development, TS Technology Services |
|
“Rob
was a professional and successful Service Manager at ntl:Telewest consistently delivering his customers' service commitments.
In supporting a critical business account he designed and implemented the service and supporting processes used during his
time with the company; building a positive customer relationship.” I
am proud to have worked for and with some of the leading telecommunications companies, including:James Bird - Area Service Manager, ntl:Telewest business "I worked with Rob where he was managing our organisation as a provider of bespoke outsourced service solutions. His drive for delivery of best in class solutions enabled Alcatel-Lucent to benefit from tremendous service improvements whilst at the same time delivering significant cost savings. He is a true business professional and all round great guy to work with." Dean Parker - Business Development Executive, TS Technology Services "Rob Ingram is an experienced Service Manager who is able to cultivate and sustain
strong customer relationships. Rob's independent approach to his work means that he is a team member you can rely on to
see through any of the customer's issues to conclusion. Rob's strength is being able to draw on his technical knowledge
from a history of working in pre-sales which helps greatly in understanding every aspect of his customers needs and solutions.
I have worked with Rob for many years and have always known him to be reliable and consistent in his delivery of service
for his assigned blue chip customer base."  |